How Our Policies Apply To Your Account
Our terms cover the account you open with us, the wallet you fund, and the way we check a withdrawal before it clears. Because online access depends on where you're logged in, players in Kuching and players elsewhere in Malaysia should confirm local law permits access
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before registering — we write that condition into every policy page rather than assume it. When you deposit through Touch 'n Go eWallet, Boost or GrabPay, that transaction sits against your account under the same verification rules as a DuitNow transfer or an FPX payment: we
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match the sender's details to your registered account before funds are credited to your wallet. Withdrawal requests go through a similar check — we confirm your submitted identity documents against your account details before releasing funds back to the same channel you used to deposit. These
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policies aren't fixed forever; we update the wording here when a payment partner changes a process or a clause needs clarifying, and the version you're reading is the one that applies to your account right now. If a clause here conflicts with something a support agent
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tells you over live chat, the written terms on this page take precedence. We keep the language plain on purpose — a policy page nobody can parse protects nobody.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.